Frequently Asked Questions


COVID-19 Workaround

Are materials available for check out?
Effective 24 Sep, inside check out of materials is available or you may place holds on materials and a staff member will contact you when they are ready for pick-up.

When will the library open again?
The library is open for insides services as of Sep 24.  

Can materials be returned to the library?
Yes, books, audiobooks, video games, and DVDs may be returned at any time using the drop box located in the main library parking lot. Oversized materials, tablets, puzzles, board games and other kits may be returned in a bin inside the library during operating hours. Please do not leave materials unsecured outside of the building.  Returned materials will be quarantined for 7 days prior to check in.

Are there any online services being offered?
The library offers many online resources including books, audiobooks, magazines, newspapers, courses, tutoring, and language learning.  Log in to the library catalog for access to these services with your library card.  The 1000 Books Before Kindergarten reading program is available. Link to register is on main page.

Can I get a library card for online access?
Yes, email your library card request along with your name, your telephone number, the active duty member’s name and rank to 27sow.library@us.af.mil.

How can I get my expired library card renewed? 
Email your request for renewal to 27sow.library@us.af.mil or visit the library.

Is printing available?
Yes, email your file to 27sow@library.us.af.mil along with a telephone number and printing instructions: how many copies, color ($.25/page) or black/white ($.10/page), single or double sided. A staff member will contact you when your printing is available for pick-up or come in and print your materials.

Library Cards

How do I get a library card?
Bring your DOD ID card to the library where you will be asked to complete a short form.  Library card registration takes about 5 minutes.

Who is eligible for a library card?
Library cards are issued to active duty military and their family members, retired military and their family members, DOD civilian employees, and some contractors working on the installation.  Family members under the age of 18 will need a parent or guardian present at the time the library card is issued.

Who can use my library card?
The library card holder is the only individual allowed to use their library card.  

I can’t find/lost my library card, what do I do?
Bring your DOD ID card to the library to be issued a replacement library card.

I can’t log in to my library account, what do I do?
Make sure you entered your full library card number without spaces and your PIN correctly.  You may need to call or visit the library for assistance.  
Library card privileges expire once a year.  If your card is expired, you will need to bring your DOD ID card to the library to have your account updated.  
If you have materials checked out that are overdue, your account will be blocked which prevents logging in.  You may request renewal of materials by phone or email.

Library Services

What are the hours and location?
The library hours are 10am-4pm Monday - Thursday and 10am-2pm Friday and Saturday. The library is closed on Sundays and holidays.  The library is located at 107 W. Albright Ave, Building 75. 

What programs or events does the library offer?
The library holds story time, 3D printer training, reading programs, and many other events throughout the year.  See the calendar of events for a complete list.

Can I reserve a room for studying or for a meeting?
The library has three study rooms with seating for 3 and a multipurpose room with seating for 20.  These rooms are available on a first come, first served basis or may be reserved a minimum of one business day in advance.  Study room reservations are available for a maximum time of 2 hours per day.

Do you offer CLEP/DSST classes or tutoring?
The library provides study materials for CLEP/DSST tests, but does not offer classes or tutoring services.  Study materials are available in print, online through the library catalog, and in ebooks installed on tablets that are available for check out. 

Are there any eBooks or online materials that can be used?
The library has thousands of ebooks, eaudio, movies, television series, language services, music and more available by logging in to the library catalog with your library card.

Does the library offer free WiFi?
Yes, free WiFi is available throughout the library. Ask a staff member for the password.

Can I place a hold on materials?
Yes, holds may be placed on any material the library owns by logging in to the library catalog with your library card.   An email will be sent when materials are available for pick up.


Technology Services

Does the library offer printing?
The library has printers available for patron use for a fee.  Color printing is $.25 per page.  Black and white printing is $.10 per page.  The library only accepts cash payments.

Are computers with internet access available?
The library has 5 public computers and 1 base network computer.  Computer use is on a first-come, first-served basis with a 30 minute time limit when others are waiting.  All of the computers have CAC readers. 

How do I access the free audiobooks, eBooks, and online resources?
To access the virtual resources the library provides:
Go to cannonlibrary.org
Click “Manage Your Account”
Click, “Log In” (located at top right corner)
Enter your library card number and pin number
Click the banner, “For e-books, magazines, newspapers...”
Click “Online Databases (Cannon)” on left side of the screen

Are 3D printers available for use?
The library has 2 3D printers for use by patrons 15 years of age and older who have attended one of the library’s 3D printing training classes.  Use of the 3D printers is free up to 10 hours per week. 

Materials

What if I lose or damage library materials?
If materials are lost or damaged, the borrower is responsible for purchasing an exact replacement or alternate replacement approved by the Supervisory Librarian and delivering it to the library.

How long can I keep the materials I check out?
Most library materials check out for 2 weeks.  Video games and recreational movies check out for 1 week.  All materials may be renewed twice as long as they are not overdue or on hold by another patron. 

How many things can I check out?
The maximum number of materials that may be checked out on a library card is 50 books, 7 audiobooks, 7 music CDs, 7 educational DVDs, 7 recreational DVDs, 7 video games, 7 magazines, 3 tablets, and 7 kits (board games, puzzles, tools, cake pans, etc).

Does the library accept book donations?
The library does not accept book donations.  Books may be donated to the Thrift Shop, Clovis-Carver Public Library, or Portales Public Library.

Can materials such as games, puzzles, and toys be used in the library?
Yes, please bring them to the front desk when finished. 

Other

How do I out process with the library?
Library staff conduct out processing through vOP automatically within 2 weeks of the final out date listed in vOP as long as you and your family members have no materials checked out.  Call 575-784-2786 or email 27sow.library@us.af.mil to be out processed sooner. Bring your checklist and DOD ID card to the library for a wet signature. 

At what age may children visit the library without a parent or guardian?
Children under the age of 10 must have direct adult supervision at all times.  Library staff may not supervise children in the library at any time.